FAQs

You must be 18 years or older to create an account and have an active operational business in the UK as a Sole Trader, Partnership or Limited Company. You can can also create an account as a charity or non-profit organisation using the vendor web app.

Creating a WuHu Vendor profile is quick and easy. In 5 steps you will be up and running in no time. Start by going to the Signup Page
1. Start by creating your account
2. Verify your email
3. Start creating your Vendor Profile so couriers know who you are, your working hours and requirements.
4. Securely add your payment details for booking courier services.
5. You are all set to go. Once you are logged in you can start viewing local couriers in your area or invite couriers to join the network and start booking their services.

An automated Verification E-mail from WuHu will be sent to the email account provided when creating your account. Just open the email and follow the instructions to verify your account. Once verified you can proceed with creating your account password. If you have not received an automated verification e-mail in your Inbox, make sure to check you Junk or Spam box. Although you should receive this instantly, sometimes it can take few hours, depending on your server security and level filtering.

You are responsible for verifying all couriers you engage through the WuHu platform. WuHu completes its own verification on users of the platform but businesses and individuals using WuHu are ultimately responsible for verifying couriers they choose to engage through the platform.

You are responsible for verifying couriers to make sure they are compliant with regional and local requirements. This may include verifying their right to work in the UK, verifying ID to confirm users are who they say they are and verifying they have adequate courier insurance to match your delivery needs.

Login into to your profile and select Grow your Network from the menu bar. The option is also available from your main dashboard. You can enter one or more email addresses separated by a comma to send multiple invites at the same time. Each user invited will receive a unique email invitation to join WuHu. Introducing WuHu to your friends and contacts is a great way to grow the local community of users.

Pay per Order is the WuHu option that allows you to post ad hoc orders to couriers and be charged per order delivered by a courier. For each order posted you set the delivery fee to be rewarded to couriers for successfully delivering your order. An order is considered successfully completed when you provide the courier the unique  four character Delivery Code. Once the order is completed you will be charged the Delivery Fee for that order.

Hire by Hour is the WuHu option that allows you to hire a courier for a specific pre-defined duration. This is a great option for busy shifts where you need a dedicated courier for multiple drop-offs.
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To hire a courier by the hour select your preferred courier enter the date, duration time and job description in the Hire by Hour form. You will be hiring the courier at their private hire rate.  After posting your hire request the courier will be notified of your hire request. You will only be charged once you provide the courier the Hire Shift Code which is a 6 character code used to activate the hire shift. This should be provided at the beginning of the hire shift to activate the hire session. You can cancel the hire job post anytime prior to providing the courier the Hire Shift.

Yes WuHu is available throughout the UK for businesses to leverage. You can post orders for delivery anywhere in the UK as long as you set the correct collection and delivery address to notify local couriers of your delivery requirements. You can view couriers in the vicinity of your vendor profile or search for a courier you know by name on WuHu to book their services.

Yes you can set the delivery time, minutes, hours or days in advance which will notify couriers in the vicinity of your delivery requirements.

No, there is no limit to the number of orders you can place. However you should always make sure there are enough local couriers active in the vicinity to meet your delivery requirements.

After posting an order, this will appear to couriers in the vicinity or directly to the courier you selected to book. You can track each order from when posted, accepted, collected and delivered from your Order Tracker tab.

Once a courier accepts the order they will notify you to share the Collection Code. The Collection Code is a unique 4 character code provided to you in in your profile under Order Tracker for that order. You will need to share the Collection Code for that order with the courier by clicking the Share code option. This will initiate the delivery and allow you to track once the order is delivered. Once the courier arrives at the delivery address they will request you to share the Deliver Code. This is also a unique 4 character code provided to you in your Order Tracker. On providing the Delivery Code the order will be marketed as completed and your order has been successfully delivered!

You can cancel any posted order or hire request from within the Order Tracker or Hire Tracker. You can only cancel an Order Request prior to sharing the Collection Code with the courier. The same applies to Hire Requests. You can not cancel a Hire Request after the hire engagement is Active.

No you are not charged. Cancelling orders is free of any charges. We recommend that you inform couriers in advance of any cancelations as soon as possible.

You will be charged through the WuHu platform only once a courier has successfully delivered your order by receiving the Delivery Code shared by you with the courier. When hiring a courier you will be charged as soon as sharing the Shift Code to activate the hire engagement.

Yes couriers can cancel any accepted order from the WuHu courier app prior to collecting the Order or starting the Hire Shift. Couriers can not cancel an Order after they have collected the Order or started the Hire Shift and are responsible for completing the job.

Couriers are automatically credited by the WuHu platform for each order they deliver and hire shift they complete successfully through the WuHu platform so you never need to deal with payment. Make sure whilst posting Orders and Hires your payment details are always up to date to avoid any disruption to the service.

Orders and Hires that are not accepted should be cancelled.

Sometimes, things outside of a couriers control can cause a delay (road accident, weather visibility, traffic, etc.). When possible, couriers should always try and proactively inform the businesses if they are running late.

With WuHu you are in full control to decide which couriers you prefer and to engage only the couriers you prefer, inline with your business requirements and delivery needs.

Couriers are encouraged to inform their customers as soon as they are aware an order has been damaged or lost and work together to resolve the issue. When booking couriers always make sure the courier has adequate courier or haulage insurance in the event of any damage. In the event of such issues Couriers and Vendors should always be willing to amicably resolve the incident.

All orders posted can be tracked from start to finish from the vendor dashboard Order Tracker. Each order that is posted must be systematically Accepted by a courier, Collected and Delivered through the WuHu Delivery Protocol. At each step the dashboard tracker updates you in near real time of the delivery status along with the Collection Code or Delivery Code to be shared with the courier to complete each Order.

For each order to be considered complete, they must go through the WuHu Delivery Protocol. This consists of the following 4 steps:
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Accept Order: Once the order has been posted it must then be Accepted a courier.
Collect Order: When the courier is ready to collect the order from you for delivery they will request the Collection Code associated with the order. You will need to share this with the courier using the share Collection Code option under Order Tracker. The Collection Code can be found in the Order Tracker for that order.
Deliver Order: After the courier has received the collection code they will proceed to the delivery address to complete the order. On arrival the courier will notify the business to share the Delivery Code. This can also be found in the Order Tracker for that Order. You will need to share the Delivery Code with the courier for the order to be marketed completed.
Order Completed: Once the courier receives the Delivery Code the order will be complete.

The collection code is a unique 4 digit number automatically generated by the WuHu platform and presented to you when the courier accepts the order. This code will need to be provided to the courier to be able to successfully collect the order as part of the WuHu Delivery Protocol.

The Delivery Code is a unique 4 digit number automatically generated by the WuHu platform after the courier has successfully collected the order. You will need to provide this code to the courier to complete the delivery and for the order to be removed from the Vendor Dashboard.

Absolutely! We are working on providing an option to create groups of your preferred couriers. This will allow you to create custom groups of your preferred couriers. We are working on this and will update you shortly.

In you vendor dashboard you can view the number of active couriers in your vicinity who will be able to accept your order request. If there are no couriers in your area you can also invite potential couriers to the platform to enrol so they can start accepting and delivering orders in the future as part of the local courier network.

Yes. You can browse courier profiles in the vicinity, search for couriers for their name and select your preferred courier to post Orders only to that courier to view and engage your delivery needs.

Blacklisting is an option that will allow you to remove a specific courier from being able to view and accept your orders.

You are only ever charged for bookings a courier's services after the engagement is completed through the WuHu protocol. This requires an eligible courier Accepting the order, followed by you providing the courier the Collection Code followed by the Delivery Code to complete the Order engagement. Similarly if you hire a courier your will be charged as soon as providing the courier the hire Shift Code after the courier has accepted the Hire request. We will use the payment details provided when you first enrolled to process the payment. Make sure your payment details are always up to date and accurate to avoid any disruption to the service and courier disputes.

No. The WuHu platform will automatically deal with the payment thanks to our payment service provider, Stripe. So once a courier completed the delivery you will be charged and the courier credited for the delivery. Make sure your payment details are always up to date to avoid any disruption to the service or disputes with couriers.

Couriers are automatically credited for each order they deliver through the WuHu Protocol. Make sure to have your payment details updated (ex Expiring dates, billing address, sufficient funds and that your bank is not blocking any payments being processed by WuHu). Couriers are immediately credited for the order or hire delivery once completed. If we are unable to successfully charge you for a courier's service through the platform the engagement will automatically be cancelled. In such circumstances you may need to compensate the courier for their services. In the vent of such incidents Couriers and Vendors are always encouraged to amicably resolve such incidents. Always make sure your payment details are kept up to date to avoid any disruption to the service.

No. You are in control and can set your own preferred rates. WuHu suggests an optimal rate. However the choice is alway up to you. For any booking where the offer rate is less then £2.50, you will be charged a fixed £2.50 platform fee. All orders with an offer rate +£2.50 you will be charged the standard markup fee of 8% + .49p.

Vendors pay for their delivery service through the WuHu platform. Many vendors when offering a delivery service to local customers set a fixed premium price that they also charge customers to help absorb the cost. Some vendors charge their customers the full delivery costs whilst others absorb the delivery service and provide local customers a free delivery service. Some vendors may also use a combination of a fixed cost and free delivery service depending on the delivery requirements. Setting a delivery service strategy is an important part of creating a successful and profitable delivery service. Checkout some of our blogs if you need help in creating a delivery service strategy to match your business requirements with insights to different approaches.   

Yes, for each Pay per Order or Hire by Hour successfully completed you will be charged a platform service fee of 8% + .49p for each transaction this includes payment processing fees. You will be charged a fixed £2.50 charge for completed courier engagements where the courier delivery fee is less than £2.50.

There is no charge for posting Order or Hire requests. You will only be charged the platform fee for successfully completed Orders and Hire engagements through the WuHu Protocol.

Couriers set their own private hire rates. You will be charged based on the courier's private hire rate and the duration of the hire shift.